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Privacy Policy

Updated: November 18th 2024

1. Introduction

AIRCH LTD ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage our services or visit our website www.airch.co.uk.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Contact Details: Name, email address, phone number, and company name.

  • Payment Information: Billing address and payment details (processed via secure payment gateways).

  • Service Details: Information related to your projects, preferences, and requirements.

  • Communication: Records of your communications with us, including emails and messages.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, operating system, and device information.

  • Usage Data: Pages viewed, links clicked, and other actions taken on our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide and manage our services, including AI renders, consultancy, and training.

  • Communication: To contact you regarding your projects, respond to inquiries, and send administrative information.

  • Payment Processing: To process payments for our services.

  • Marketing: To send you promotional materials and updates if you have opted in to receive them.

  • Website Improvement: To analyze usage and improve our website functionality and user experience.

  • Legal Compliance: To comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to perform our contract with you.

  • Legitimate Interests: For our legitimate business interests, such as improving services.

  • Consent: Where you have given explicit consent, particularly for marketing communications.

  • Legal Obligations: To comply with applicable laws and regulations.

5. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in service delivery (e.g., payment processors).

  • Legal Authorities: If required by law or to protect our rights.

  • Business Transfers: In the event of a merger, sale, or transfer of assets.

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet is entirely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data under certain conditions.

  • Restriction: Request limitation of processing your data.

  • Objection: Object to processing based on legitimate interests.

  • Data Portability: Request transfer of your data to another service provider.

  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at fraser@airch.co.uk.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. International Data Transfers

As we operate in Scotland, your data will be processed within the UK. If data is transferred outside the UK, we will ensure appropriate safeguards are in place in compliance with the UK GDPR.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on our website. The "Last Updated" date at the top indicates when the policy was last revised.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

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